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Privacy

VON Canada Statement of Information Practices

Collection of Personal Health Information

We collect personal health information about you directly from you or from the person acting on your behalf. The personal health information that we collect may include, for example, your name, date of birth, address, health history and records of the care and services you receive from us. Occasionally, we collect personal health information about you from other sources if we have obtained your consent to do so or if the law permits.

Uses and Disclosures of Personal Health Information

We use and disclose your personal health information to:
• Treat and care for you
• Get payment for your treatment and care (from government payors, workers’ compensation, your private insurer or others)
• Plan, administer and manage our internal operations
• Conduct risk management activities
• Conduct quality improvement activities (such as sending client satisfaction surveys)
• Teach
• Conduct research
• Compile statistics
• Fundraise to improve our healthcare services and programs
• Comply with legal and regulatory requirements, and
• Fulfill other purposes permitted or required by law

Your Choices

You may access and correct your personal health records, or withdraw your consent for some of the above uses and disclosures by contacting us (subject to legal exceptions).

Safeguarding your Privacy

• We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal
• We conduct audits and complete investigations to monitor and manage our privacy compliance
• We take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes you have consented to

How to Contact Us

Our Chief Privacy Officer is Michele Lawford, General Counsel, VON Canada. For more information about our privacy protection practices, or to raise a concern you have with our practices, contact her at:

Michele Lawford
General Counsel
VON Canada
2315 St. Laurent Blvd., Suite 100
Ottawa, Ontario
K1G 4J8
Fax: (613) 230-4376
Toll Free: 1-888-866-2273 ext. 3476
privacy.officer@von.ca
www.von.ca

You have the right to complain to the Information and Privacy Commissioner of your province if you think we have violated your rights. The Commissioners can be reached at:

Information and Privacy Commissioner of Saskatchewan

503-1801 Hamilton Street
Regina, Saskatchewan S4P 4B4
Tel: (306) 787-8350
Fax: (306) 798-1603
Email: gdickson@oipc.sk.ca
Web Site: http://www.oipc.sk.ca

Information and Privacy Commissioner of Nunavut

5018, 47th street
Yellowknife, Northwest Territories X1A 2N2
Tel: (867) 669-0976
Fax: (867) 920-2511
Email: atippcomm@theedge.ca
Web Site: http://www.info-privacy.nu.ca/

Information and Privacy Commissioner for British Columbia

P.O. Box 9038, Stn. Prov. Govt.
756 Fort Street, 3rd Floor
Victoria, British Columbia V8V 1X4
Tel: (250) 387-5629
Toll Free: 1 (800) 663-7867 (free within B.C.)
Fax: (250) 387-1696
Email: info@oipc.bc.ca
Web Site: http://www.oipc.bc.ca/

Information and Privacy Commissioner of Ontario

2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Tel: (416) 326-3333
Toll Free: 1 (800) 387-0073 (free within Ontario)
Fax: (416) 325-9195
Email: info@ipc.on.ca
Web Site: http://www.ipc.on.ca/

Office of the Ombudsman

750 - 500 Portage Avenue
Winnipeg, Manitoba R3C 3X1
Te: (204) 982-9130
Toll Free: 1 (800) 665-0531
Fax: (204) 942-7803
Email: ombudsma@ombudsman.mb.ca
Web Site: http://www.ombudsman.mb.ca/

Commission d'accès à l'information du Québec

575 Saint-Amable Street, Suite 1.10
Québec, Québec G1R 1G4
Tel: (418) 528-7741
Fax: (418) 529-3102
Toll Free: 1 (888) 528-7741 (free within Québec)
Email: Cai.Communications@cai.gouv.qc.ca
Web Site: http://www.cai.gouv.qc.ca/index-en.html

Office of the Access to Information and Privacy Commissioner

65 Regent Street, Suite 230
Fredericton, New Brunswick E3B 7H8
Tel: (506) 453-5965
Toll Free: 1 (877) 755-2811
Fax: (506) 453-5963
Email: access.info.privacy@gnb.ca
Web site: http://www.info-priv-nb.ca/Default.asp

Information and Privacy Commissioner of Prince Edward Island

J. Angus MacLean Building
180 Richmond Street
P.O. Box 2000
Charlottetown, Prince Edward Island C1A 7K7
Tel: (902) 368-4099
Fax: (902) 368-5947
Email: mlsmith@gov.pe.ca
Web Site: http://www.assembly.pe.ca/index.php3?number=1013943

Office of the Information and Privacy Commissioner forNewfoundland and Labrador

2nd floor, 34 Pippy Place
P.O. Box 13004, Station A
St. John's, Newfoundland and Labrador A1B 3V8
Tel: (709) 729-6309
Email: commissioner@oipc.nl.ca
http://www.oipc.gov.nl.ca/default.htm

Information and Privacy Commissioner of Alberta

410, 9925 - 109 Street
Edmonton, Alberta T5K 2J8
Tel: (780) 422-6860
Toll Free: 1(888) 878-4044
Fax: (780) 422-5682
Email: ipcab@planet.eon.net
Web Site: http://www.oipc.ab.ca

Information and Privacy Commissioner of the Northwest Territories

5018, 47th street
Yellowknife, Northwest Territories X1A 2N2
Tel: (867) 669-0976
Fax: (867) 920-2511
Email: atippcomm@theedge.ca

Freedom of Information and Privacy Review Office

P.O. Box 181
Halifax, Nova Scotia B3J 2M4
Tel: (902) 424-4684
Fax: (902) 424-8303
Email: foipopro@gov.ns.ca
Web Site: http://www.gov.ns.ca/foiro/

Ombudsman and Information and Privacy Commissioner of the Yukon

211 Hawkins Street, Suite 201
P.O. Box 2703
Whitehorse, Yukon Territory Y1A 2C6
Tel: (867) 667-8468
Fax: (867) 667-8469
Email: email.ombudsman@ombudsman.yk.ca
Web Site: http://www.ombudsman.yk.ca/

 

Accreditation

Accreditation Canada is an independent, not-for-profit organization that consults with experts to develop health care standards based on best practices. They accredit a wide range of health care and social services providers, including hospitals, nursing homes, long-term care facilities, clinics, and community health programs. Accreditation Canada has been helping providers improve health care quality and safety for more than 55 years.