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Practical Caregiver Skills

Whether you planned to become a caregiver or whether the role came about due to circumstances or a crisis, you likely want some level of confidence that you are providing the best care you can. This section is designed to give you some basic knowledge and skills in the following areas:

Finding Quality Health Information on the Internet

Caregivers are turning to the internet as a ready source of information to seek out information and answers to help in their caregiving role. Search any subject and you will find an overwhelming about of information. How do you know that the information is up-to-date, high quality and credible?

Many websites offering health and medical information now seek certification with the Health on the Net Foundation (HON) to give readers the assurance that their information is high quality and credible. Sites applying for certification and sites already certified undertake to respect the HONcode and the requirements for certification. HONcode is the oldest and the most used ethical and trustworthy code for medical and health related information available on Internet. HON cannot guarantee the accuracy of medical information presented by a site and its completeness at any given time, but possession of the HONcode seal allows a site to demonstrate its intention to contribute to quality medical information through the publishing of objective and transparent information.

From: The commitment to reliable health and medical information on the internet, HONcode, 2011.

Information for caregivers :

International

HON Services to Patients and Individuals, 2011, includes information on navigating the internet safely, finding trustworthy information use the HON search engine for HONcode certified sites, lists of HON topics and portals offering specific information.

Canada-wide

Finding quality health information on the internet - The 7 signs of a "healthy" health-related website, Pfizer Canada, More then Medication, 2010

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Preventing Falls

It is important for older adults and those with disabilities to live active, independent lives. Falls are leading cause of injuries to older adults and those with disabilities but can be prevented. It is estimated that one in three to four older adults will fall and many will suffer a fracture. Those most at risk for fractures are at risk or have osteoporosis. .Those that experience a fracture may not regain their previous level of activity.

Steps that may be taken to prevent fall

  • Review medications with your loved one to ensure they are causing or contributing to feeling dizzy, shaky or unsteady. Talk to your doctor or pharmacist.


  • Encourage them to slow down and take time to be save.


  • Speak with your loved one about having their vision, hearing, balance and muscle strength checked regularly by a health professional.


  • Help ensure your loved one (if at risk for/ currently have osteoporosis) takes calcium, Vitamin D3 and osteoporosis medications properly.


  • Help your loved one live an active lifestyle and participate in physical activity for 30-60 minutes a day to maintain muscle tone, posture and balance.


  • Help your loved one eat a health balanced diet, drink plenty of water and limit alcohol intake.


  • Assess your loved one's home for hazards using a home safety checklist (see below). Help your loved one safe-proof their home for fall and other types of hazards.


  • If your loved one lives with you or requires some supervision due to Alzheimer's early dementia, or confusion due to other reasons, review all aspects of home supervision (see below)


  • Ensure your loved one wears proper footwear – non-slip shoes, boots and slippers that fit well and seek treatment for foot problems.


  • Use safety equipment such as canes, walkers, grab bars and rubber bath mats.


  • When walking, help them pay attention to their surroundings and watch where they step.


  • Consider a medical alert monitoring system, with an automatic alert option, such as Philip's Lifeline (Fr: http://www.lifeline.ca/content/french//q/lang/fr.


VON is a Philip's Medical Alarm Services Partner and Philip's is a sponsor of caregiver-connect.ca.
Adapted from: Osteoporosis Canada – Alberta Chapter, Health Package, 2010 and 6 Warning Signs of Falls, Grey-Bruce Prevention and Intervention Program, 2010

Warning signs of falls

  • Previous falls – one fall in the last six months


  • Your loved one has fear of falling


  • Use of medications or drugs including sedatives, fluid pills, recreational drugs, blood pressure pills and/or on more than four medications


  • Any balance problems or unable to raise from a chair unassisted


  • Medical problems including stroke, Parkinson's disease, osteoporosis, arthritis, Alzheimer's or other forms of dementia.


  • Any vision or perception problems including blurred of double vision, difficulty seeing steps or curbs or walking in dim light.


IF YOU IDENTIFIED TWO OR MORE OF THE WARNING SIGNS, YOUR LOVED ONE IS AT RISK FOR FALLING AND REQUIRES FURTHER SCREENING

Used with Permission from: 6 Warning Signs of Falls and 6 Warning Signs of Falls Fact Sheet, Grey-Bruce Fall Prevention and Intervention Program, 2010

Information for caregivers :

International

Home Safety Checklist
Check for Safety: A Home Fall Prevention Checklist,Centers for Disease Control and Prevention, 2006

Falls Prevention

Falls in Nursing Homes, Centers for Disease Control and Prevention, 2006
Canadian Resources

Home Safety Checklist

Are You in Jeopardy? Home Safety Checklist, Grey-Bruce Fall Prevention and Intervention Program, 2010 – checklist is done by room or subject and recommends resources to address gaps.

Home Safety Checklist for Your Aging Parent, 2010, S. Erickson, Erickson Resource Group

Safety Checklist, 2011, Alzheimer's Foundation for Caregiving in Canada

Safe-proofing Your Surroundings, 2011, Alzheimer's Foundation for Caregiving in Canada

Home Supervision

Home Supervision. 2011, Alzheimer's Foundation for Caregiving in Canada

Canada-wide

Falls Prevention Programs in Canada

Inventory of Falls Prevention Programs, Public Health Agency of Canada, 2009

VON SMART (Seniors Maintaining Active Roles Together) – a program with group seniors exercise program and in-home exercise programs for those that are housebound.

Nova Scotia

Falls Prevention, Seniors Safety Program of Hants County

Fall Prevention, Pictou-Antigonish Regional Library

Nova Scotia - Fall Prevention Initiatives, 2009

VON Cumberland - SMART Program

Prince Edward Island

Quebec - Fall Prevention Initiatives, 2009

Stand Up Program – with group exercise programs, in-home exercise and prevention programming

Fr: http://www.santepub-mtl.qc.ca/programmechute/index.html

Saskatchewan

Falls Prevention - Children, Saskatchewan Prevention Institute

Saskatchewan - Fall Prevention Initiatives

Senior's Fall Prevention Program, Saskatchewan Safety Council

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Safe Use of Medications

As a caregiver, you likely are helping someone with their medicines by picking up prescriptions, attending doctor appointments, checking to make sure medicines are taken regularly and on-time. Problems with use of medicines are major reasons for falls, emergency visits and hospitalizations that place a heavy burden on caregivers and the health care system. The purpose of this page is to provide you with resources to help your loved one use medicines safely, to prevent and identify problems, and work with the health care team to address those problems.
Adapted from: Knowledge is the Best Medicine, Rx&D, 2010 and Safe Medicines for Seniors: A Guide for Caregivers, Canadian Pharmacists Association, 2006

Information for caregivers :

Canada-wide

  • Knowledge is the Best Medicine, Rx&D, 2010 – a 9-page brochure as pdf with information on: how to use medications safely, questions to ask your doctor or pharmacist and strategies for living healthy and well. Rx&D is an association made of up Canada's Research-based Pharmaceutical Companies and is a major sponsor of this site.
  • Medication Record Book, Knowledge is the Best Medicine, Rx&D, 2010, - a pdf booklet in which to record your medications (prescription, non-prescription and over the counter, herbs and naturopathic remedies, medical conditions, allergies and other health information for visits to the doctor or other medical appointments, the hospital, etc.

  • Safe Medicines for Seniors: A Guide for Caregivers (English version), Canadian Pharmacists Association, 2006 – a 44 page booklet as pdf developed through a partnership with the Canadian Pharmacists Association, VON and the Canadian Healthcare Association.
  • See 'Medication Chart' under Caregiver Tools Tab

Alberta

Alberta Poison and Drug Information Service - Toll Free 1 800 332 1414
Local (Calgary) 403 944 1414

Playing it Safe: You and Your Medicines, Health Quality Council of Alberta, 2007 – a 12-page pdf including issues of medication safety, over the counter medications, how to read labels and safe storage.

British Columbia

British Columbia Drug and Poison Information Centre - Toll Free 1-800-567-8911
Local 604-682-5050

BC Drug and Poison Information Centre, Where safe medication use starts, 2010

BC Medical Association: Seniors-Living-Well Five Tips on The Safe Use and Disposal of Prescription Medications, 2003

Manitoba

Manitoba Poison Control Centre - Call 911 (Manitoba Residents outside Winnipeg)
or 204-787-2591 (Winnipeg or outside Manitoba)

It's Safe to Ask, Fact Sheet, Manitoba Institute for Patient Safety

 

New Brunswick

Poison Control – Call 911

 

Newfoundland

Janeway Children's Health and Rehabilitation Centre, Poison Control
Toll Free 1-866-727-1110
Local 709-722-1110

 

Northwest Territories

Poison Control - Emergency Department - Stanton Territorial Hospital
(867) 669-4100

Nova Scotia

IWK Regional Poison Centre - Call 911 and ask to speak to the Poison Centre or call toll free: 1-800-565-8161

Safety Tips for Nova Scotians: Being Involved in Your Care

Nunavut

Poison Control -
Baffin Regional Hospital, Iqaluit, NU Telephone (867) 979-7350
Cambridge Bay (Ikaluktutiak) Health Centre (867) 983-2531
Rankin Inlet (Kangiqliniq) Health Centre (867) 645-2816

Ontario

Ontario Poison Centre - Toll Free 1 800 268 9017
Local (GTA) 416 813 5900


MedsCheck - a unique program for Ontario residents that allows them to schedule an annual discussion with a pharmacist for up to 30 minutes. Under this new program, family caregivers are able to meet with the pharmacist on behalf of the person they provide care to. The program is free.

Medication Safety Checklist, Grey-Bruce Fall Prevention and Intervention Program, 2010


Prince Edward Island

Poison Control- IWK Regional Poison Centre -Toll free: 1-800-565-8161

Guidelines for Safe Medication Use and Disposal, PEI Government, 2003

Take It Back Program - Safe Medication Disposal, PEI Government, 2004

Quebec

Québec Poison Control Centre (Centre antipoison du Québec )
Toll free: 1-800-463-5060

Saskatchewan

Saskatchewan Poison Centre -Toll Free 1-866-454-1212

Yukon

Yukon Poison Control Centre, Whitehorse General Hospital
(867) 393-8700

Medication Safety and You, Yukon Hospitals Corporation

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Good Body Mechanics and Transfers

You may need to help your loved one to get out of bed, get up from a chair, or get into and out of the bathtub; assist with transfers from wheelchair to toilet or commode, from wheelchair to chair or car; or have your loved one dependent on you to lift them from wheelchair to bed. Strains and back injuries are major issues for caregivers. Be good to yourself, your body and your back. Take the time to learn how to use proper body mechanics, to do safe transfers with or without assistive devices and when a mechanical lift may be needed. Some ground rules:

  • Encourage the person you are helping to do as much as they can do themselves;
  • Avoid pulling or pushing the person you are helping by their arms or legs;
  • Use good body mechanics. Bend from the knees, use the strength of your legs and avoid stooping or twisting;
  • Coordinate your assistance/transfer by using a count: 1-2-3;
  • Use transfer assists whenever possible including – transfer belts, transfer boards, lift cushions, etc.;
  • Avoid transferring or lifting a person that weighs as much or more than you or that is significantly taller than you are.

To find assistance for assessment of your loved one's needs related to transfers, transfer assistive devices and potential need for mechanical lifts or for instruction on body mechanics and transfers, contact your local home care program. Ask for a physiotherapy assessment or referral to an organization offering home or personal support services (a supervisor may be able to help).

International

A Caregiver's Complete Guide for Safe Mobility and Independence in the Home, Lockette, K. – paperback available through Amazon.com

Healthy Transfers, National Caregivers Library, 2011

Proper Body Mechanics, Lifting or Moving a Person, see pages 13-15, Family Caregiver Handbook, Washington State Department of Social and Health Services

Transfers - Chapter 7, Everyday Life with ALS: A Practical Guide, 2008

Alberta

To request an assessment for Home Care or Long-Term Care call HealthLink Alberta:
Toll-Free 1-866-408-5465.
Home Care - Alberta Health Services

British Columbia

Contact BC Health Authorities to obtain Home Care services

Manitoba

To arrange an assessment, contact the nearest Regional Health Authority.

Newfoundland

Provincial Home Support Program through the nearest Regional Health Authority.

Nova Scotia

Contact Information for Continuing Care Programs – including home care
Toll-free in Nova Scotia 1-800-225-7225.

Nunavut

To contact the Home and Community Care Program, of the Nunavut Department of Health and Social Services, call Nunavut Director Health Information.
Nunavut Phone: 867-975-5902

Ontario

Contact the nearest Community Care Access Centre using the CCAC locator.

Prince Edward Island

Contact the Home Care Program and its offices:

Souris
17 Knights Lane
(Souris Hospital)
Tel:  (902) 687.7096

Summerside
310 Brophy Avenue
(Wedgewood Manor)
Tel:  (902) 888.8440

Montague
6 Harmony Lane
PO Box 490
Tel:  (902) 838.0786

O'Leary
14 MacKinnon Drive
(Community Hospital)
Tel:  (902) 859.8730

Charlottetown
115 Murchison Lane
(Hillsborough Hospital)
Tel:  (902) 368.4790

Provincial Home Care Director
Mary Sullivan
243 Harbour Drive, Summerside
Tel:  (902) 888.8005

 

 

Saskatchewan

Contact: Director of Community Services of Manager of Home Care for the nearest Health Region; or, call the Ministry of Health's Community Care Branch at (306) 787-4587.

Yukon

Contact Home Care Offices listed in Home Care Program Brochure OR
Phone: (867) 667-5774
Toll free (in Yukon): 1-800-661-0408 ext. 5774
Location: 3168 - 3rd Avenue, Whitehorse


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