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VON Canada continues to experience a system outage, due to a technology-related incident which is affecting our phone, email and scheduling systems.

We have no evidence at this stage that any client or employee information has been compromised and are taking precautionary steps to ensure this does not occur. 

We appreciate your continued patience. Current VON clients will continue to receive their previously scheduled services. If there is an unexpected interruption in services, clients are encouraged to call their local VON office or your care coordinator. 

Our team of care providers is making every effort to identify and contact clients receiving services. We regret if this incident may have caused any inconvenience.

We continue our efforts to assess and resolve the cause of the outage, and will provide updates as we know more.

A list of toll-free numbers for local offices can be found below and on our contact page.

Province Location Toll Free Phone Number
Nova Scotia Annapolis Valley 1-866-540-2363
CEH 1-866-540-2364
Cumberland 1-866-540-2361
Cape Breton and Antigonish 1-866-540-2357
Halifax 1-866-540-2356
Pictou 1-866-540-2359
Tri County 1-866-540-2360
Lunenburg 1-866-540-2360
Queens 1-866-540-2360
If you are a resident of Ontario and having difficulty reaching your local VON office, please call 1-888-866-9867.
South East, Central East 1-888-279-4866
North West 1-888-866-9871
North East 1-800-265-5379
GTA 1-855-285-2991
Hamilton 1-888-866-8515
Brant Niagara 1-800-263-7202
Windsor 1-855-285-2990
Chatham 1-855-285-2990
Sarnia 1-855-285-2990
*Erie St. Clair eShift/eRehab 1-888-866-7479
Middlesex-Elgin 1-866-865-6711
*Middlesex-Elgin eShift/CC2H 1-888-866-7479
Grey Bruce, Perth Huron 1-866-212-6413
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Accreditation Canada is an independent, not-for-profit organization that consults with experts to develop health care standards based on best practices. They accredit a wide range of health care and social services providers, including hospitals, nursing homes, long-term care facilities, clinics, and community health programs. Accreditation Canada has been helping providers improve health care quality and safety for more than 55 years.