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VON Canada has progressed on restoration of priority service delivery systems following a system outage caused by a technology-related incident. Phone and scheduling systems are now operational, and email restoration is in progress.

We have no evidence at this stage that any client or employee information has been compromised. We have taken proactive measures to ensure client and employee information is secure.

VON clients are receiving their scheduled services, although there may be some delays as we continue to restore our systems. If you have any concerns, please contact your local VON office or care coordinator.

We appreciate your patience during this time. Our team of care providers is making every effort to ensure clients are receiving the services they need. We regret any inconvenience this may have caused.

We continue our efforts to assess the cause of the outage.

A list of toll-free numbers for local VON offices can be found on our contact page.

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Accreditation Canada is an independent, not-for-profit organization that consults with experts to develop health care standards based on best practices. They accredit a wide range of health care and social services providers, including hospitals, nursing homes, long-term care facilities, clinics, and community health programs. Accreditation Canada has been helping providers improve health care quality and safety for more than 55 years.