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Program Changes

Program Changes

VON Program Update and Changes​

This webpage is subject to regular updates.

The health and safety of our clients, employees, and volunteers remains our top priority as we continue to deliver essential care. We recognize that certain VON programs and services are essential to helping you or a loved one remain safe, healthy and at home. We will continue to do our best to ensure these services continue without too much disruption, while maintaining the health and safety of those delivering and receiving VON care.

In light of the exceptional circumstances we find ourselves in during the COVID-19 pandemic, VON has made the following changes to our local programming, effective immediately until further notice. If you have questions about services in your area not listed below, you can always contact your local VON directly via our directory for more information.

This information is being reviewed and subject to change on a daily basis. Due to a rapidly changing situation, program updates are currently available in English.


Cancelled programs

  • Congregate Dining programs
  • Exercise and Falls Prevention classes
  • In-Home Exercise programs
  • Nursing Flex Clinic (in Wallaceburg)

Reduced programs

  • Adult Day Programs, transitioned to an entirely virtual program model, more details being communicated directly to clients and caregivers
  • Bathing program (in Woodstock)
  • Overnight Respite program (in Woodstock)
  • SMART (Seniors Maintaining Active Roles Together) classes are operating in the South East region of Ontario only 
  • Support Group programming (including Stroke Support and Bereavement Groups), please contact your local VON site for details.
  • Volunteer Transportation programs, for essential medical appointments, with appropriate screening and depending on volunteer availability.
  • Volunteer Visiting (including Hospice Volunteer Visiting in select locations), please contact your local VON site for details
  • Programs that support clients on an individual basis will continue as assessed on a case-by-case basis, with appropriate screening measures and safety protocols in place.

Continuing programs

  • In-Home Nursing and Personal Home Support programs
  • Assisted Living (Supports for Daily Living), with safety precautions in place
  • Family Supports Program in Middlesex-Elgin, Grey Bruce, Perth Huron and Oxford County, with safety precautions in place
  • In-home Respite for those requiring the additional support, with safety precautions in place
  • Meals on Wheels programs are continuing
  • Sakura House Residential Hospice continues to operate to support the patients and families at end-of-life, please contact Hospice staff for visitor restrictions and precautions in place.
  • SMILE program in Kingston and Hastings-Northumberland-Prince-Edward, with safety precautions in place
  • Transportation via Bus and Van programs, for essential medical appointments. Number of passengers in vans being limited, appropriate screening and disinfecting in place.

Nova Scotia

Cancelled programs

  • Adult Day Programs, clients will recieve check-ins by phone as an alternative
  • Meals on Wheels (with the exception of Antigonish, Pictou and Queens), alternate meal offerings across the province detailed below
  • Non-Essential Community Clinics (including Foot Care Clinics, Wellness Clinics and Tuberculosis testing clinics)
  • Suspended – Volunteer Transportation programs, more direction coming soon

Reduced programs

  • Ambulatory Care Clinics in Cape Breton, will operate over the weekend
  • Transportation programs, continuing for essential medical appointments/food security purposes only with safety protocols in place

Continuing programs

  • In-Home Nursing and Personal Home Support programs
  • Hot Meal delivery is being offered in Antigonish, Cumberland, Pictou and Queens County
  • Cold Meal delivery is being offered in Cumberland
  • Frozen Meal delivery is being offered in Annapolis Valley, Antigonish, Cape Breton, Colchester East Hants, Halifax, Lunenburg, Pictou, Queens, Tri County (Yarmouth) and Windsor
  • Frozen Meal sales are being offered in Richmond County
  • Grocery Access Support is available in Annapolis Valley, Halifax, Lunenburg and Tri-County (Yarmouth)

These decisions were made with your health and safety in mind and as a response to the Public Health Agency of Canada’s recommendations, and under direction from our provincial and local public health agencies.

To learn more about precautions you can take to keep yourself and others safe, please visit the Public Health Agency of Canada’s website.

Thank you for your understanding as we work together to keep our communities healthy and safe.


Accreditation Canada is an independent, not-for-profit organization that consults with experts to develop health care standards based on best practices. They accredit a wide range of health care and social services providers, including hospitals, nursing homes, long-term care facilities, clinics, and community health programs. Accreditation Canada has been helping providers improve health care quality and safety for more than 55 years.