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Accessible Customer Service Feedback Process

The purpose of this document is to explain the Victorian Order of Nurses’ for Canada – Ontario Branch (VON’s) Accessible Customer Service Feedback Process as required by the Accessibility Standards for Customer Service regulation 429/07.

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Accreditation Canada is an independent, not-for-profit organization that consults with experts to develop health care standards based on best practices. They accredit a wide range of health care and social services providers, including hospitals, nursing homes, long-term care facilities, clinics, and community health programs. Accreditation Canada has been helping providers improve health care quality and safety for more than 55 years.