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Case Management Services and Hospital Liaison

VON has registered nurses who can assess client and family needs and act as a liaison with hospitals and other organizations to ensure that appropriate services are accessible and delivered. VON can  be the liaison between hospital staff and the local community facilitating continuity of care as patients are discharged from the hospital. VON coordinators also do home visits to assess the needs of clients for services. 

Why it Matters: 

Managing the details of a loved one's health can be very difficult for families, who may not know the options available. That can mean, for example, assessing elderly clients to determine appropriate home suport services or other resources to help them live independently. 

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Accreditation Canada is an independent, not-for-profit organization that consults with experts to develop health care standards based on best practices. They accredit a wide range of health care and social services providers, including hospitals, nursing homes, long-term care facilities, clinics, and community health programs. Accreditation Canada has been helping providers improve health care quality and safety for more than 55 years.