The Provinces of Ontario and Nova Scotia have endorsed virtual care visits to reduce barriers and to support client care needs, where appropriate. Virtual Care uses technology to connect VON clients and their care team. Our goal is to remove barriers and provide care that meets our clients' needs and expectations, just as we do face-to-face. Using tools such as phone and video calling, we want to make your care experience easy regardless of distance, location or length of appointment.
If you're a patient looking for information to support your next virtual care appointment, please see our resources section.
What is Virtual Care?
Virtual Care is the delivery of health-related services via technology. It involves communication between a client and their care team with the purpose of supporting the client's care needs.
What is excluded from Virtual Care?
Virtual care does not include phone calls to schedule appointments, nor phone calls to discuss case management or management of service issues with client and family members.
How can Virtual Care be provided?
VON is currently providing Virtual Care through phone calls and video calls via Zoom Health.
Who can provide Virtual Care?
At VON, health professionals such as nurse practitioners, nurses, physiotherapists, occupational therapists, speech and language therapists, social workers and dietitians may all provide virtual care, where appropriate.
VON is also providing a virtual offering/adaptation for several Community Support Services programs such as SMART and Adult Day Programming.
Resources
VON has created a list of resources to help support you in your Virtual Care experience.
My Virtual Care: Client Manual and Zoom Support
